At Samarpan Arts and Handicrafts ("we," "us," or "our"), we aim to provide you with the best possible shopping experience. We understand that sometimes circumstances may arise where you need to cancel an order or request a refund. This Refund/Cancellation Policy outlines the terms and conditions for cancellations and refunds for purchases made on our website www.upharkaro.com ("Website").
- Order Cancellation:
a. Cancellation Period: You may request the cancellation of your order within 24 hours from the time of purchase. After this period, our processing and fulfillment procedures may have already begun, making it difficult to cancel the order.
b. Cancellation Process: To request a cancellation, please contact our Customer Support Team at help@upharkaro.com. Include your order details and reason for cancellation in your communication. We will make every effort to accommodate your request if the order has not been processed.
c. Cancellation Approval: Once we receive your cancellation request and confirm that the order is eligible for cancellation, we will initiate the refund process.
- Refund Policy:
a. Eligibility for Refund: We offer refunds for eligible orders in the following circumstances:
- Order cancellation within 24 hours from the time of purchase.
- Receipt of a damaged or defective product.
- Non-delivery of the product within the estimated delivery time, subject to our Shipping Policy.
b. Refund Process: Refunds will be issued using the same payment method used during the original transaction. Please note that the time taken for the refund to reflect in your account may vary based on your bank or payment provider's policies.
c. Non-Refundable Items: Certain products may be marked as non-refundable due to their nature or customization. These items will not be eligible for a refund unless they arrive damaged or defective.
d. Return Shipping: In cases where you receive a damaged or defective product and are eligible for a refund, we will bear the return shipping costs. However, for other refund scenarios, the customer is responsible for the return shipping expenses.
- Refund Exclusions:
a. Change of Mind: We do not offer refunds for returns due to a change of mind or preferences after purchase. We encourage customers to carefully review product details and make informed decisions before placing an order.
b. Customized Items: Products that are customized or personalized according to your specifications are exempt from refunds, except in the case of damage or defects.
- Communication and Support:
For any refund or cancellation-related inquiries, please contact our Customer Support Team at [Insert Customer Support Email/Contact]. Our team will be happy to assist you and address any concerns you may have.
- Changes to the Policy:
We reserve the right to modify or update this Refund/Cancellation Policy from time to time. Any changes will be effective immediately upon posting on our Website. We encourage you to review this policy regularly to stay informed about our refund and cancellation procedures.
Thank you for shopping with Samarpan Arts and Handicrafts. We strive to offer you the best quality products and excellent customer service. If you have any questions or need further assistance, please do not hesitate to reach out to us.
[Signature/Name of Authorized Representative]
Samarpan Arts and Handicrafts [Insert Contact Address] [Insert Contact Email/Phone]